Course Description
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- Human Trafficking Investigator Certification
- Human Trafficking Investigator Certification
- 9-1-1 Basic Certification Courses
- Basic 9-1-1 National Certification
- EMD National Certification
- Fire Communications National Certification
- CTO National Certification
- 9-1-1 Instructor Certification Courses
- Basic 9-1-1 Instructor National Certification
- EMD Instructor National Certification
- Fire Communications Instructor National Certification
- CTO Instructor National Certification
- 9-1-1 Continuing Education Courses
- Crimes in Progress Calls
- Domestic Violence Calls
- Suicide Calls
- Bomb Threat Calls
- HAZMAT Calls
- Liability and Legal Issues in 9-1-1
- Stress Management in 9‐1‐1
- TDD Calls
- 9-1-1 Manager Professional Development Courses
- Developing a 9-1-1 Policies and Procedures Manual
- Developing a 9-1-1 Quality Assurance Program
- EMD Program Implementation
Developing a 9-1-1 Quality Assurance Program
Course Description
This 3-day course is an interactive workshop, not a sit-and-listen seminar. It provides the knowledge, skills and experience for the participant to develop a 9-1-1 Quality Assurance Program based on national accreditation standards for 9-1-1 centers. Performance Objectives
A national training expert explains and demonstrates the outline of a successful 9-1-1 quality assurance model program. The participants will be provided with the experience of working from the outline to begin the development of an actual QA program for their agency based on their agency’s specific needs.
Agency Training
During the course, the participant will become certified as a Quality Assurance Officer, which will qualify them to return and certify other agency employees through NECI form completion of the agency QA program.
Program Implementation
The participant will be provided with a mechanism to implement the agency quality assurance (QA) program once completed. Employee Monitoring The QA program, once implemented, will contain all the quality controls (QC) to monitor and measure performance according to agency standards.
Program Improvement
The QA program will have a quality improvement (QI) component, which guides the agency through an improvement phases.
Student Performance Objectives
By the end of this program, the student will be able to work from the outline to begin the development of an actual QA program for their agency based on their agency’s specific needs.
NOTE: This course meets CALEA Standards for 9-1-1 Accreditation