Employee Management Program
A course from the 9-1-1 Manager National Certification Program
The 3-day interactive workshop will provide the knowledge, skills and experience for the participant to understand the need for an employee management program and the forms necessary to implement a successful program.
During this intensive workshop, the participant will actually develop the forms necessary for all segments of employee management.
HIRING
Job announcement
Job description
Application
Oral interview
Written tests
Skills tests
Background investigation
Criminal
Medical
Employment references
Personal references
TRAINING
Training records
Basic certification
- (Academic
and OJT)
Continuing Education
Professional Development
DIRECTION
Policies and Procedures
QUALITY ASSURANCE
Monitoring
- QA templates
Measuring - Monthly, quarterly, and annual performance evaluation