Developing a 9-1-1
Quality Assurance Program
A course from the 9-1-1
Manager National Certification Program
Meets CALEA Standards for 9-1-1 Accreditation
The 3-day interactive workshop will provide the knowledge, skills and experience for the participant to develop a 9-1-1 Quality Assurance Program based on national accreditation standards for 9-1-1 centers
Program Development – After a national expert explains and demonstrates the outline of a successful 9-1-1 quality assurance model program, the participant will be provided with the experience of working from the outline to begin the development of an actual QA program for their agency based on their agency’s specific needs.
Agency Training – During the course, the participant will become certified as a Quality Assurance Officer which will qualify them to return and certify other agency employees through NECI form completion of the agency QA program.
Program Implementation – The participant will be provided with a mechanism to implement the agency quality assurance (QA) program once completed.
Employee Monitoring – The QA program, once implemented, will contain all the quality controls (QC) to monitor and measure performance according to agency standards.
Program Improvement – The QA program will have a quality
improvement (QI) component which guides the agency through an improvement
phases.
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