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9-1-1 Manager National Certification Program
Beginning in 2010

This program is for the individual who desires to become certified with the knowledge, skills and experience necessary for the management of a 9-1-1 center while earning the title of a certified professional. 

The national certification program is comprised of a series of stand-alone courses which can be taken at different time and in any order.

NECI does not conduct sit-and listen seminars. Each course is an intensive 3-day interactive workshop. The participant must actively participate in all individual and group exercises to become certificate eligible. 

Course 1: 9-1-1 PSAP Management Program

Course 2: Developing a 9-1-1 Policies and Procedures Manual

Course 3: Developing a 9-1-1 Quality Assurance Program

Course 4: Employee Management Program

Course 5. EMD Program Implementation  

Upon completion of each course, the participant will receive a Certificate of Attendance.  Upon completion of the entire series of the 9-1-1 Manager Certification Program, the participant will be awarded the prestigious “Certified 9-1-1 Manager” certificate.

Course Tuition: Each course is $495 each.

Multiple Course Discount: If an individual takes four courses (in any order), the fifth course is free. This is a savings of $495.00.

Attendance the entire Series Free for Hosting: Each course can be hosted by an agency, public safety training center, community college or other academic institution.

If you are interested in hosting any or all of the courses at your agency in exchange for two complimentary seats in each of the courses (a savings of $5000.00), please contact ChrisWood@NECI911.com