9-1-1 Officer Course Description

The purpose of this course is to provide a nationally-recognized certification of a 9-1-1 Officer. This course meets the following national 9-1-1 standards:

∙ Project 33 National Public Safety 9-1-1 Training Standard
∙ NENA 56-004 – TTY/TDD Call Handling Standard
∙ NENA 56-005 - NENA Call Answering Standard
∙ NFPA 1061 Telecommunicator I and Telecommunicator II
∙ CALEA Standards for Public Safety Communications Agencies

Student Performance Objectives

By the end of the course, the 9-1-1 Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:

∙ 9-1-1 Ethics
∙ 9-1-1 Liability
∙ 9-1-1 Legal Issues
∙ 9-1-1 Roles and Responsibilities
∙ Overview of Law Enforcement
∙ Overview of Fire Services
∙ Overview of Emergency Medical Services
∙ Stress Management in 9-1-1
∙ Interpersonal Communications in 9-1-1
∙ Emerging Communication Technologies
∙ FCC Rules and Regulations - Part 90
∙ 9-1-1 Call Processing Techniques
∙ Call Classification
∙ Response Radio Techniques
∙ Special 9-1-1 Incidents 
∙ The Americans with Disabilities Act in 9-1-1

Course Tuition:
∙ Traditional classroom Course $125.00
∙ Self-paced manual with CD - $150.00