9-1-1 Manager National Certification Course
BENEFITS
The growing demands of
Next Generation 9-1-1 (NG911) technology and competency and the need for
dedicated professionals has increased in the emergency communications
profession. It is necessary to have professional knowledge on how to handle
difficult situations in emergency communications. Professional development
training and certification can make sure this is possible for you.
The benefits are based
on the quality, standardization and methodology applied. It helps to build
confidence, promotes personal development and attracts quality staff.
The 9-1-1 Manager
National Certification Course is comprised of a series professional
development training programs to better
direct and manage (Series 2)
PSAP facilities, equipment (Series 1), and
personnel (Series 4) to 9-1-1 center national accreditation standards.
Quality is a priority in any business and professional development. It is not restricted to the products, but also the performance of the professionals. Lack of quality leads to a compromise in the standard of performance and is against the laws of business. This is why we built a 9-1-1 Quality Assurance Program (Series 3)into the series.
The customer depends on a professional to handle not only crimes and fire calls, but emergency medical calls by a trained EMD. That is why we have included the EMD Program Implementation (Series 5) into the series.
COURSE SERIES
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Series 1: PSAP Management
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Series 2: Developing a 9-1-1 Policies and Procedures Manual
∙
Series 3: Developing a 9-1-1 Quality Assurance Program
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Series 4: Employee Management
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Series 5: EMD Program Implementation