Are your polices and procedures
court-defensible? Probably not.
If your policies and procedures aren't
court defensible, you probably don't
have a court-
written job descriptions or employee
performance evaluations.
Allow America's most experienced leader in 9-1-1 consulting to perform these tasks for you.
NECI's team of national consultants is comprised of a network of the most qualified group of national 9-1-1 experts in America. The NECI Consulting Team is comprised of highly-educated individuals who have many years of experience as public safety executive officers.
How much will it cost and what can you do for me?
The cost depends on whether you are speaking of a lawsuit settlement of the cost of experts developing an entire program through an assessment and risk management program to ensure you meet national standards of care in managing a 9-1-1 center.
What we do is begin with an evaluation of all the following:
1. Policies
2. Procedures
3. Quality Assurance
3. Staff
4. Equipment
1. Policies - - A polices and procedures manual is the guidebook for everyone. Developed, maintained and utilized properly, it will ensure PSAP employees meet the agency-defined operating standards.
NECI can assist you by the codification of existing policies and procedures or the development of an entirely new policies and procedures manual based on national 9-1-1 accreditation standards.
NECI staff have been involved with establishing national certification and accreditation standards for 9-1-1 agencies since 1987.
2. Procedures
∙ Administrative Procedures
∙ Hiring
∙ 9-1-1 Entrance Examinations
∙ 9-1-1 Skills and Written Tests
∙ Training
∙ Basic Certification
∙ Continuing Education
∙ Advanced
∙ Professional Development
∙ Operating Procedures
∙ Call Taking
∙ Dispatching
3. Quality Assurance - To ensure PSAP employees are following the agency-defined policies and procedures, quality controls must be established to measure and monitor their performance. In addition, methodology must be established for "red flags" to appear when the actions of PSAP employees are contrary to established procedures. Each must have an assigned value.
∙ Employee Task Analysis
∙ Written Job Descriptions
∙ Employee Evaluation - One of the most important quality controls in a quality assurance program is a "performance-based" evaluation program. Without this, there is no way to objectively measure and compare performance of all employees to the same written standards. This process begins with the development of written operating standards for every task listed on the employee job performance. A numerical value is assigned to each task on the written job description.
4. Staff
Staffing Analysis - Do you have sufficient staff to meet the standard of care expected by your community? How can you know?
5. Equipment
Does your agency have the equipment to meet the expectations of the public with Next Generation 9-1-1? The NECI consulting team is comprised of experts in developing a PSAP quality assurance program based on national accreditation standards.