9-1-1 Supervisor Resources Course Description

The 9-1-1 Supervisor Resources Course is a 3-day course for the 9-1-1 managers and supervisors who are required to ensure employees are utilizing agency-approved call handling procedures,

Course Objectives

Day 1: Developing a Quality Assurance Program for 9-1-1

Day 2: Developing job descriptions and performance evaluations for 9-1-1
Day 3: Developing call-handling procedures crimes, fires and EMS calls

Course Benefits

During the course, the student will:

• Develop a Quality Assurance program for 9-1-1
• Develop written job descriptions for 9-1-1 employees
• Develop a performance-based evaluation program to evaluate 9-1-1 employees
• Develop 9-1-1 call-handling procedures based on national call-handling standards

Upon completion of the course, the student will return with a draft copy of a quality assurance program, written job descriptions, performance-based evaluation and call-handling procedures on a computer disk.

Course Prerequisites

To become certificate eligible, students are required to actively participate in individual and group assignments. This is an interactive workshop, not a sit-and-listen seminar.  There will be individual and group projects. All students will be required to actively participate to receive a certificate of completion. Students who refuse to "fully" participate will not receive a certificate.

Computers: Students are expected to bring a desktop computer or laptop computer. The computer should have a word processor and slide presentation program. The student should have basic skills in word processing and slide show development.  Although students without a computer will be at a disadvantage, they will be allowed to fully participate in all course projects.

Tuition $495.00 

Credit cards, checks and government purchase orders gladly accepted.